FAQ: Find Fast Answers to Your Questions Today

What is SwedishCandyWorld?

SwedishCandyWorld is an online candy shop that brings authentic Swedish candy directly from Sweden to candy lovers around the world. We specialize in traditional Swedish pick-and-mix sweets, gummies, chocolates, and classic Scandinavian treats that are difficult to find outside Sweden.

Where do you ship from?

All orders are shipped directly from our warehouse in Sweden, Norway or Finland. This means you are receiving genuine Swedish candy sourced locally in Scandinavia.

Do you ship internationally?

Yes! We ship worldwide. Swedish candy lovers from the United States, Canada, Europe, Asia, Australia, and many other countries order from us every day.

Shipping times vary depending on destination and customs processing.

How long does shipping take?

Orders are usually processed within 2–5 business days.

Estimated delivery times:

United States: 4–8 business days
Canada: 5–10 business days
Europe: 3–7 business days
Asia & Australia: 6–12 business days

Please note that customs processing may occasionally cause additional delays.

Why hasn’t my order shipped yet?

Most orders are processed within 2–5 business days before shipping. During busy periods such as holidays, promotions, or viral candy trends, processing times may be slightly longer.

You will receive a tracking number as soon as your order ships.

Can I sign up to your newsletter?

Yes! Just enter your email here, and you’ll be added to our subscription list. You’ll be sent updates, exclusive offers, and much more.

Will I receive a tracking number?

Yes. Once your order ships you will receive a shipping confirmation email with your tracking information.

Why does my tracking say “label created” or “shipment information received”?

This means your order has been packed and prepared for pickup by the shipping carrier. Tracking updates typically appear once the carrier scans the package at their facility.

Do I have to pay customs or import fees?

Orders shipped to Europe, the United States, Australia, and Canada are sent using DDP (Delivered Duty Paid). This means customs duties and import taxes are already handled by us, so you normally will not need to pay anything extra upon delivery.

For some other regions, particularly certain Middle Eastern countries, local regulations may require additional customs duties, taxes, or import fees. These charges are determined by the local customs authority and, if applied, are the responsibility of the customer.

What happens if customs delays my package?

Customs inspections are outside our control and may occasionally delay delivery. While we provide all necessary documentation, customs clearance times vary by country.

Do you offer refunds or returns?

Because candy is a food product, all edible items are final sale and cannot be returned.

However, if your order arrives damaged or incorrect, please contact our support team and we will make it right.

What if items are missing from my order?

If something is missing from your order, please contact us within 5 days of delivery and include your order number and a photo of the items received so we can investigate and resolve the issue quickly.

What if my candy melts during shipping?

Most Swedish candy travels well internationally. However, chocolate and certain soft candies may soften or melt in warm climates.

We cannot guarantee chocolate condition during hot weather.

Are your candies authentic Swedish candy?

Yes. All candy sold at SwedishCandyWorld comes from Sweden and is sourced from trusted Swedish suppliers.

Do your candies contain artificial colors like Red 40?

Swedish candy is known for its cleaner ingredients. Red 40 is not used in Swedish candies, which is one reason many people prefer them.

Can I cancel my order?

Orders can only be canceled if they have not yet been processed or shipped. Once an order has entered the fulfillment process, it cannot be canceled.

What if my package is marked delivered but I didn’t receive it?

Sometimes carriers mark packages as delivered slightly before they arrive.

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